We take a flight number, an address and a phone number, because we cannot drive you anywhere without them. We do not take card details to hold a booking, and we do not sell anything to anybody.
| Card details stored | No |
| Data sold or rented | No |
| Marketing without consent | No |
| You can ask for a copy | Yes |
| You can ask us to delete | Yes |
Last updated 2 September 2026. This policy applies to goulburnairportshuttle.com.au and to bookings made with Goulburn Airport Shuttle, ABN 51 939 227 384.
Only what a transfer needs. When you book, by phone or through this site, we typically collect your name, phone number, email address, pickup address, destination, travel date, flight number, the number of passengers, and anything you tell us about luggage, mobility needs or the ages of children travelling.
If you send an enquiry we collect whatever you put in the message. If you ring us, we may make a note of the conversation so the next person who speaks to you has the context.
We use it to quote the fare, plan the pickup, give the driver the details they need to find you, and contact you if something changes. We use it to send booking confirmations and, where relevant, an invoice or receipt.
We do not sell, rent or trade your information. We do not add you to a marketing list because you booked a transfer — if we ever start sending anything promotional it will be because you asked for it, and there will be a way to stop it.
We do not take a deposit and we do not store card numbers. Payment is made to the driver after drop-off by card, cash or PayID. Where a card payment is processed electronically, it is handled by the payment provider — the card number does not reach us and is not kept by us.
The driver assigned to your booking, because they cannot collect you otherwise. Beyond that, we share personal information only where we have to: with a payment provider to process a payment, with our accountant or insurer where genuinely necessary, or where the law requires it.
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Pages on this site load fonts from Google Fonts, which means your browser makes a request to Google's servers when a page loads. If a booking or enquiry form is in use, it is provided by a form plugin which processes what you submit.
Booking records are kept for as long as we need them for business and tax purposes, and then removed. Enquiries that do not turn into bookings are not kept indefinitely.
You can ask what we hold about you and we will tell you. You can ask us to correct anything wrong, and we will. You can ask us to delete your details, and we will unless we are legally required to keep a record — in which case we will say so and explain why.
Email info@goulburnairportshuttle.com.au or ring +61 427 143 612. There is no form to fill in and no fee.
If you think we have mishandled your information, tell us first — we would rather fix it than have you go elsewhere with it. If you are not satisfied with how we respond, you can contact the Office of the Australian Information Commissioner.
If we change how we handle information, this page changes with it and the date at the top is updated.
Ring or email and you will get a straight answer from a person.
Not sure which option suits you? Ask and we will tell you honestly.
Get a Free Quote →These are our own transfers — the van at the Sydney Airport kerb, a full boot of the group’s suitcases, and customers dropped right at their cruise ship. Not stock photos.
