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Travelling with children

Capsules and boosters, fitted, free.

Not a hire item, not an extra line on the fare. Tell us the ages when you book and the right restraint is in the car and checked before we leave your driveway.

What we carry Cost
Rear-facing capsuleFree
Forward-facing seatFree
BoosterFree
Pram in the bootFree
PortacotFree
No charge, everThe fare is the same with or without.
Fitted before we goNot wrestled with at the gate.
Ages at bookingSo the right seat is in the right car.
Bring your own if you preferPlenty of families do. Also free.
rear-facing baby capsule fitted in an SUV
Capsules fitted before we leave
baby capsule and booster seat side by side in a shuttle
Capsule and booster together
child safety seat fitted in the back of a sedan
In the sedan too, at no charge
booster seat fitted in a people mover
Boosters in the people mover
toddler buckled into a fitted child seat in a shuttle van
Buckled in at your door
child reading quietly during an airport transfer
Carried out asleep, wakes at the terminal
Why we ask for ages

The law is specific, and four in the morning is the wrong time to find out.

New South Wales sets restraint requirements by age, not by preference. Broadly: under six months a child must be in a rear-facing restraint; from six months to four years, either rear-facing or a forward-facing restraint with an inbuilt harness; from four to seven years, a forward-facing restraint with a harness or an approved booster with a properly positioned seatbelt.

Those brackets are the reason we ask for ages rather than just "two kids". A capsule and a booster are not interchangeable, and a transfer that arrives with the wrong one is no use to anybody — least of all at the hour most of our runs leave.

If your child is near a boundary, tell us their age in months rather than years and we will bring the right thing. When it is genuinely borderline we will bring both.

Fitted and checked, not handed over

The driver installs the restraint and checks it before the vehicle moves. You are welcome to inspect it yourself and most parents do — that is entirely reasonable and never taken as a slight.

If you would rather use your own seat because it is the one your child is used to, bring it. We will fit it, and it costs nothing either way. On the return leg we can carry it in the boot or you can leave it with us between legs, whichever suits.

This is a genuinely free inclusion, not a promotion. There is no hire fee, no per-seat charge, and no difference in the published fare on your town's page whether you travel alone or with three children and a pram.

Which vehicle

Child seats change the room, not the price.

A capsule occupies more space than an adult does, and a pram takes boot room a suitcase would otherwise use. That affects which vehicle we send — never what you pay.

TravellingUsuallyWhy
2 adults, 1 capsuleSedanComfortable, with room for a pram in the boot.
2 adults, 2 childrenSedanFine unless there is a pram plus full luggage.
2 adults, 3 childrenPeople MoverThree restraints across a back seat is tight in a sedan.
2 adults, 2 children, pram + portacotPeople MoverThe boot decides this one, not the seats.
Two families togetherMinibusRoom for restraints, prams and everyone's bags.

Fares by vehicle are on the fleet page and in full on every town's own page.

Early flights with children

A 2am start is easier in your own driveway.

From out here an early flight means leaving in the dark, and doing that with small children in your own car — then parking, then unloading, then a shuttle bus — is the hard version.

The easy version is that they get carried out asleep, buckled into a seat that is already fitted, and wake up at the terminal. You are not driving, so you can deal with whoever needs dealing with on the way.

How early pickups work
Seats fitted before departureYes
Pram carriedYes
Night surcharge+$10–$20
Extra cost for seatsNone
driver loading a folded pram into an SUV boot alongside luggage
The pram goes in too. Tell us and the boot is sized for it.
Child seat questions

What parents ask.

Do you really not charge for child seats?

Yes — free of charge. We carry rear-facing capsules (0–6 months), forward-facing seats (6 months–4 yrs) and booster seats (4–7 yrs). Tell us your child’s age and weight when booking. Wheelchair-accessible vans with hydraulic lifts are available on request — please book at least 24 hours in advance. Mobility aids, walking frames and oxygen tanks are accommodated at no extra cost.

What do you need to know when I book?

The age of each child. If one is near a bracket boundary, give it in months. That is all — we work out which restraint and which vehicle from there.

Can I bring my own seat instead?

Yes, and many families do because the child is used to it. We will fit it, and it costs nothing either way.

Who installs it?

The driver, before the vehicle moves, and you are welcome to check it yourself. Nobody takes that as a slight — it is your child.

How many restraints can you fit at once?

Depends on the vehicle. Two is straightforward in a sedan; three usually means a minivan; more than that is a bus. Tell us the number and we send something with the room.

Will you carry a pram and a portacot as well?

Yes, both, at no charge. They affect boot space, so mention them at booking and the right vehicle turns up.

Can you leave the seat with us between legs of a return trip?

Usually yes — ask when you book. Otherwise we carry it in the boot, or you use your own for one leg and ours for the other.

Tell us the ages. We will bring the right seats.

Free, fitted before we leave, and no change to your published fare.

Not sure which option suits you? Ask and we will tell you honestly.

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